Reference

How bd776 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your bKash, Nagad or Rocket payments, and keep your access secure.

Account data protectedbKash, Nagad, Rocket payment records securedData request process availableJurisdiction-dependent access

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right starting point. Send your request through live chat, email, or your account message centre — include your registered mobile number so we can match the request to your account record quickly.

Team online

Live Chat

Start a chat directly from your account dashboard. Mention 'privacy request' so the team routes it to the right person without delay.

Email Support

Write to our support address from the email registered to your account. Attach your request clearly — data access, correction or deletion as applicable.

Account Message Centre

Log in and use the in-account message tool. All messages are tied to your verified profile, which speeds up identity confirmation before we process any data request.

What We Collect and Why We Hold It

bd776 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you create your account — your name, contact details, and the mobile wallet identifiers linked to bKash, Nagad or Rocket transactions. We also log device identifiers, browser type and session data each time you connect, which helps us

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detect unusual access patterns and keep your account from being used without your knowledge. Payment records are held for as long as financial compliance obligations require; account profile data is kept while your account remains active and for a defined period after closure. We do not
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sell your personal information to third parties. Aggregate, non-identifiable data may be used to improve how the platform performs on mobile devices, since the vast majority of access happens through phones rather than desktop. Cookies and similar tracking tools record session state and your wallet preferences
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so you are not prompted to re-enter details on every visit. You can manage cookie preferences through your browser settings at any time. Access to your account and the services described here depends on your local law and whether you are in an eligible region. If
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you are unsure whether access is permitted where you are, you should seek local legal advice before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Retention and Your Account Rights

We apply SSL encryption to every connection between your device and our servers, so data in transit — including the details you enter during a bKash or Nagad payment — cannot be read in plain text. Account security relies on OTP verification at login; if you switch devices, you will be asked to confirm your identity again before the session opens. Retention periods vary by data type: session logs are held shorter term, payment records longer, in line with standard financial record-keeping practice.

SSL Encryption

Every connection — including bKash and Nagad payment steps — runs over SSL so your data is not exposed in transit between your phone and our servers.

OTP Account Verification

Logging in from a new device triggers an OTP check to your registered number. This stops anyone else opening your account even if they know your password.

Defined Retention Periods

We keep payment records, including Rocket transaction logs, for as long as financial rules require. Profile data is removed after a set period following account closure.

Your Right to Request

You can ask us what data we hold, request a correction, or ask for deletion. What we can action depends on your region and applicable local law.

Common Questions About Your Privacy at bd776

Most questions about your data rights come down to three things: what we hold, how long we keep it, and what you can ask us to change. The answers below cover the situations we hear about most from account holders.

We collect your name, registered mobile number, and the wallet identifiers linked to bKash, Nagad or Rocket. We also log device type and session data at each login to monitor for unusual access.

We do not sell your personal data. Limited sharing happens only where required by law or where a payment processor like bKash or Nagad needs transaction details to complete a transfer.

Rocket, Nagad and bKash transaction records are retained for as long as our financial compliance obligations require. The specific period depends on applicable regulations in the relevant jurisdiction.

Yes. Send a request through live chat or email using your registered account address. We will verify your identity first, then compile and share what we hold on your profile.

Contact us through the account message centre or live chat, state clearly what you want corrected or removed, and we will process the request subject to what local law in your region permits.

Payment steps run over SSL encryption, so the details you enter are not readable in plain text during transit. OTP verification adds a second check before any account session opens on a new device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBd776 Banking InfoTerms & Conditions

How bd776 Handles Your Personal Information

How to Contact Us About Your Data

Live Chat

Email Support

Account Message Centre

Security, Retention and Your Account Rights

SSL Encryption

OTP Account Verification

Defined Retention Periods

Your Right to Request

Common Questions About Your Privacy at bd776

01 What personal information does bd776 collect when I open an account?

02 Does bd776 share my data with third parties?

03 How long does bd776 keep my payment records?

04 Can I request a copy of all the data bd776 holds on me?

05 How do I ask bd776 to correct or delete my personal information?

06 How does bd776 protect my data when I make a bKash or Nagad payment?

Privacy Policy

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